Terms of service

These terms cover research ordered through this website. In short: you pay a flat fee for research and a written report, you book everything yourself, and you get a full refund if I can't find anything that meets your criteria.

What you're buying

A written report with award flight and/or hotel options for one trip, what each costs in points and cash, and step-by-step instructions to book them yourself. The fee is for research only.

• Flights or hotels, $100. Flights only, or hotels only, for one trip. Delivered within 72 hours.
• Flights + hotels, $150. Flights and hotels for the same trip, in one report. Delivered within 72 hours.
• Complex trip, add $100. Added to either option for 5+ travelers or multi-city flights. Delivered within 5 days.

A trip is complex if 5 or more people are traveling, or if the flights go into or out of more than one city (for example, into Paris and home from Rome). Hotels in several towns on a simple round trip do not, on their own, make a trip complex. The cabin you want does not change the price. If your answers don't match the trip (for example, it turns out to have 5 or more travelers), I'll email you before starting, and you can pay the difference or cancel for a full refund. If you marked a trip complex and it isn't, I refund the difference.

Delivery times run from when I have your completed form and payment. If I need to ask you something before I can search, the clock pauses until you reply.

What you're not buying

• I don't book travel, sell travel, or hold money for travel. Every booking is made and paid for by you, directly with the airline, hotel or loyalty program.
• I never ask for, and won't accept, your account logins or card details.
• I don't handle changes, cancellations, seat assignments or anything else after you book.
• There are no phone or video calls. Everything is in writing.

No guarantee of coverage or availability

I can't promise your points will cover the whole trip. Often they cover a meaningful piece of it – the flights, a few nights, or one traveler's ticket – and the report shows exactly how far they go and what the rest would cost.

Award seats and award nights are live inventory. Everything in the report was available when I saw it, and each option shows that time, but I can't hold anything and availability can change before you book.

Point transfers from card programs are usually permanent. Don't transfer anything until the seat or room is showing as bookable and you're ready to finish. You're responsible for the bookings and transfers you make.

Refunds and re-runs

• If I can't find anything that meets your criteria, you get a full refund.
• Airlines only release award seats about 11 months before departure. If your flights are further out than that, I refund you and tell you the date to come back.
• If the space is gone by the time you go to book, email me within 7 days and I’ll re-run the search at no charge. One re-run per order.
• A refund closes the order. Instead of a refund, you can ask me to put the fee toward a different search, such as the hotel side of the same trip.

Payment

The fee is paid in full, in US dollars, when you submit the order form. Payments are processed by Stripe. I never see or store your card number.

Your information

I use what you tell me only to do the research and send the report. See the privacy notice.

Contact

Jason at Points Made Plain, [email protected].